Privacy Policy

1. Introduction

sekuli ("we," "us," "our") operates an online sports betting and casino gaming platform accessible at https://sekuli.cam. We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains our data practices in clear, straightforward language so you understand exactly how your information is handled.

This policy applies to all users who access sekuli services, including visitors to our website, registered account holders, and former customers. By using sekuli, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our services.

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website. Your continued use of sekuli services after changes are posted constitutes acceptance of the updated policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a sekuli account, we collect the following personal information:

• Account Registration Data: Full name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Documents (KYC): Copies of your Indonesian KTP (national identity card), passport, or other government-issued ID; proof of address documents such as utility bills or bank statements; payment account verification screenshots.
• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet account information (OVO, DANA, GoPay, ShopeePay), transaction history, deposit and withdrawal records.
• Communication Data: Messages you send to customer support via live chat, email, WhatsApp, or Telegram; feedback and survey responses.

2.2 Information Collected Automatically

When you use sekuli services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows), browser type and version, screen resolution, device identifiers.
• Usage Data: Pages visited, games played, bets placed, bet amounts, win/loss history, session duration, click patterns, navigation paths through our website.
• Location Data: Approximate geographic location based on IP address (city and country level, not precise GPS coordinates).
• Cookies and Tracking Data: Information stored in cookies, local storage, and similar technologies (see Section 8 for details).

2.3 Information from Third Parties

We may receive information about you from third-party services:

• Payment Processors: Transaction verification data from Indonesian banks and e-wallet providers.
• Fraud Prevention Services: Risk assessment data from security and fraud detection vendors.
• Identity Verification Providers: Confirmation of identity document authenticity from KYC verification partners.

3. How We Use Your Information

sekuli uses your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your sekuli account
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting, casino games, and other gaming services
• Maintaining betting and gaming history records
• Calculating and distributing winnings
• Processing bonus and promotion eligibility

3.2 Identity Verification & Compliance

• Verifying your age (21+ requirement) and identity through KYC procedures
• Preventing underage gambling and account fraud
• Complying with anti-money laundering (AML) regulations
• Meeting international gaming licensing requirements
• Responding to legal requests from authorities

3.3 Security & Fraud Prevention

• Detecting and preventing fraudulent activity, cheating, and bonus abuse
• Identifying duplicate accounts and multi-accounting violations
• Monitoring for suspicious betting patterns and collusion
• Protecting against account takeovers and unauthorized access
• Investigating disputes and resolving complaints

3.4 Customer Support

• Responding to your inquiries via live chat, email, WhatsApp, or Telegram
• Resolving technical issues and account problems
• Providing game rules clarifications and betting assistance
• Handling withdrawal requests and payment issues

3.5 Service Improvement & Analytics

• Analyzing user behavior to improve website functionality and game selection
• Identifying popular games, features, and betting markets
• Optimizing platform performance and loading speeds
• Developing new features based on user preferences
• Conducting internal research and statistical analysis

3.6 Marketing & Communications

• Sending promotional emails about bonuses, tournaments, and special offers (you can opt out)
• Notifying you of new games, features, and platform updates
• Sending transactional emails (deposit confirmations, withdrawal notifications, account alerts)
• Personalizing bonus offers based on your gaming preferences

3.7 Responsible Gaming

• Monitoring for signs of problem gambling behavior
• Enforcing deposit limits, loss limits, and self-exclusion requests
• Providing responsible gaming tools and support resources
• Complying with responsible gaming regulations

4. Information Sharing & Disclosure

sekuli does not sell your personal information to third parties. However, we may share your data with select partners and service providers in the following limited circumstances:

4.1 Payment Processors

We share necessary payment information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These processors receive only the information required to complete transactions, such as your name, account number, and transaction amount.

4.2 Gaming Software Providers

Your username and betting activity may be shared with game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.) to operate their games on our platform. These providers do not receive your personal identification information such as your full name, address, or contact details.

4.3 Identity Verification Services

We use third-party KYC verification services to authenticate your identity documents. These services receive copies of your ID documents but are bound by strict confidentiality agreements and data protection standards.

4.4 Fraud Prevention & Security Services

We share limited data with fraud detection and security vendors to protect against account fraud, payment fraud, bonus abuse, and cyber attacks. These vendors analyze behavioral patterns and device fingerprints but do not receive your full personal profile.

4.5 Legal & Regulatory Authorities

We may disclose your information to law enforcement agencies, courts, regulatory bodies, or government authorities when:

• Required by law or legal process (subpoena, court order)
• Necessary to comply with gaming licensing obligations
• Needed to enforce our Terms & Conditions
• Required to protect our rights, property, or safety
• Investigating suspected illegal activity or fraud

4.6 Business Transfers

If sekuli is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred to the successor entity. You will be notified via email and/or prominent website notice of any such change in ownership or control of your personal data.

5. Data Security Measures

sekuli implements robust technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction:

5.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same standard used by major banks.
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted using AES-256 encryption algorithms.
• Password Hashing: Your account password is hashed using bcrypt with salt, making it unreadable even to our own staff.

5.2 Access Controls

• Strict role-based access controls limit employee access to personal data on a need-to-know basis
• Multi-factor authentication required for administrative system access
• Regular access audits and activity logging
• Background checks and confidentiality agreements for all employees with data access

5.3 Infrastructure Security

• Secure servers hosted in professional data centers with physical security controls
• Firewalls and intrusion detection systems to prevent cyber attacks
• Regular security audits and penetration testing by independent experts
• Automated backup systems with geographically distributed redundancy
• DDoS (Distributed Denial of Service) protection

5.4 Payment Security

• We do not store your full bank account numbers or credit card details on our servers
• Payment processing is handled through PCI-DSS compliant payment gateways
• Transaction data is tokenized to minimize exposure risk

5.5 Incident Response

In the unlikely event of a data breach, we have an incident response plan that includes:

• Immediate containment and investigation of the breach
• Notification to affected users within 72 hours where legally required
• Coordination with relevant authorities and data protection regulators
• Implementation of additional security measures to prevent recurrence

Your Role in Security: While we implement strong security measures, you also play a role in protecting your account. Use a strong, unique password; never share your password with anyone; log out after each session on shared devices; enable two-factor authentication if available; and report suspicious activity immediately.

6. Data Retention & Storage

6.1 Retention Periods

sekuli retains your personal information for different periods depending on data type and legal requirements:

• Active Accounts: Account data and transaction history are retained for the duration of your account's active status plus 7 years after account closure to comply with financial record-keeping regulations.
• KYC Documents: Identity verification documents are retained for 7 years after account closure to meet anti-money laundering (AML) compliance requirements.
• Betting History: Complete betting and gaming history is retained for 7 years for audit purposes and dispute resolution.
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to honor your preference.
• Fraud & Security Data: Information related to fraud investigations, account abuse, or security incidents is retained indefinitely to protect against repeat violations.

6.2 Data Storage Location

Your personal information is stored on secure servers located in professional data centers. While our primary servers may be located outside Indonesia, we ensure that all data processing and storage complies with international data protection standards. Data transfers are protected by appropriate safeguards including encryption, contractual protections, and compliance with data transfer regulations.

6.3 Account Closure & Data Deletion

If you close your sekuli account, we will:

• Deactivate your account immediately, preventing further logins and transactions
• Retain your account data for the legally required period (typically 7 years)
• Anonymize or delete your data after retention periods expire, subject to legal obligations
• Continue to retain fraud-related data if your account was closed due to violations

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information sekuli holds about you. You can access most of your account data directly through your account dashboard. For a comprehensive data export, contact our customer support team.

7.2 Right to Correction

You can update your account information (email, phone number, address) at any time through your account settings. If you need to correct your name or date of birth, contact customer support with supporting documentation as these changes require identity re-verification.

7.3 Right to Deletion

You can request deletion of your personal data by closing your account. However, we may retain certain information for legal compliance purposes (e.g., financial records for 7 years). Data subject to legal retention requirements cannot be deleted earlier.

7.4 Right to Object

You can object to certain data processing activities:

• Marketing Communications: Opt out of promotional emails by clicking "unsubscribe" in any marketing email or adjusting your communication preferences in account settings.
• Profiling: You can object to automated decision-making and profiling used for personalized marketing (though this may result in less relevant offers).

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON file). Contact customer support to request a data export.

7.6 Right to Withdraw Consent

Where data processing is based on your consent, you can withdraw consent at any time. However, withdrawal does not affect the lawfulness of processing conducted before withdrawal, and some data processing is necessary to provide our services.

7.7 How to Exercise Your Rights

To exercise any privacy rights, contact our customer support team via:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We will respond to your request within 30 days. Identity verification may be required to prevent unauthorized access to your data.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your device on return visits and provide a better user experience. sekuli uses both first-party cookies (set by us) and third-party cookies (set by our partners).

8.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality. These enable account login, session management, and security features. You cannot opt out of essential cookies as they are necessary for service provision.
• Performance Cookies: Collect information about how you use our website (pages visited, time spent, errors encountered) to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language selection, favorite games, and interface settings to personalize your experience.
• Analytics Cookies: Help us understand user behavior through aggregated statistics. We may use services like Google Analytics (anonymized IP addresses).
• Advertising Cookies: Track your activity across websites to deliver personalized advertisements (if you've consented to marketing).

8.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can:

• Block all cookies (may affect website functionality)
• Accept only first-party cookies
• Delete existing cookies
• Receive notifications when cookies are set

Note that blocking or deleting cookies may impair your ability to use certain sekuli features, including account login and game history.

9. Third-Party Services

sekuli integrates with third-party services to provide our gaming platform. These services have their own privacy policies that govern how they handle your data:

9.1 Game Providers

Slots, live dealer games, and other casino content are provided by third-party developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, etc.). When you play their games, they may collect gameplay data subject to their privacy policies. We recommend reviewing these policies if you have concerns about game provider data practices.

9.2 Payment Processors

Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) process your financial transactions. They handle payment data according to their privacy policies and banking regulations. sekuli does not control these third parties' data practices.

9.3 Links to External Websites

Our website may contain links to external websites (e.g., payment provider sites, social media). sekuli is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Contact & Data Protection Officer

10.1 Privacy Questions

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the sekuli website
• Customer Support: WhatsApp, Telegram, or email support available in English and Indonesian

10.2 Complaints

If you believe sekuli has not handled your personal data properly, you have the right to lodge a complaint with our customer support team. We will investigate and respond to your complaint within 30 days. If you remain unsatisfied, you may contact relevant data protection authorities in your jurisdiction.

10.3 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through:

• Updated "Last Updated" date at the top of this page
• Prominent notice on our website homepage
• Email notification to registered users (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.